FLAT RATE SHIPPING $9.99 ON ENTIRE ORDER (LOWER 48 ONLY)

FAQ

Mat FAQs

How do I care for my mat?

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Store your mat flat out of direct sunlight.

Keep away from extreme hot and cold temperatures.

Avoid making repeated cuts in the same spot or bearing down with gorilla like force. Yes, it's called a self healing cutting mat, but it's not indestructible!

While the PVC material will resist most chemicals used in modelling, the print will not. Don't wipe up spills. You'll smear the printing. Either carefully blot with something absorbent or wait for the spill to dry.

You can clean using mild soap and water. Dry with a soft towel.

Where are the mats made?

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The mats are designed in the U.S.A. and manufactured in Taiwan.

What are the mats made out of?

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They're made out of 3 sheets of 1mm new PVC material laminated together to form a mat that's 3mm thick. A hard center layer is surrounded by 2 self-healing layers. The surface layers can be cut by sharp blades without being overly damaged. The hard center prevents the blade from going all the way through.

Don't be fooled by cheaper less quality mats. 3 layer lamination is the way to go. Single layer mats don't provide adequate surface protection. Mats made from 5 layers usually have 2 very thin veneer layers of material on the outside and 3 inner layers of cheaper material.

What are the exact measurements of the mats?

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The mats measure exactly as described. The dimensions given are not the dimensions of the grid or rulers. For example, 18x24 mats actually measure 18x24 inches.

How much do the mats weigh?

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The 12x18 mats weigh 1lb 4oz (.56kg) and the 18x24 mats weigh 2lbs 7oz (1.1kg).

Can I use the lines and grids to measure stuff?

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Absolutely! The centimeter border and inside inch grid are accurate. The small squares along the inch lines are 1/16th of an inch.

But, really, when's the last time you actually used your model mat to measure anything? These are made for durability and good looks!

Is there print on both sides?

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No, the mats are printed on one side only.

Are you going to make other sizes?

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We picked 12x18 and 18x24 as these sizes are best suited to scale model builders and can easily fit on most work surfaces.

A few customers have inquired about larger sizes so it's possible, but a ways out for now.

Are you going to make more designs?

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Yes! More designs are in the works. Please feel free to send us your suggestions!

As of July 2020, Tiger I, P-51D Mustang and Spitfire Mk Vb mats are in production! 

Tee Info

Are the tees printed on demand?

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No. The tees are in stock and ready to ship. They're premium shirts printed for us in the USA.

How do they fit?

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The tees are constructed with side seams rather than from a tube of fabric like lesser quality shirts. This means they will fit less boxy than average tees.

Order a size larger if you like your t-shirts more roomy. There can be some shrinkage after washing.

Take a look at the sizing chart on the product page and compare the measurements to a shirt you already know fits.

How do I care for my tee?

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It's best to turn the shirt inside out and wash in cold water. Tumble dry on low heat. Do not use chlorine bleach or iron the printing. Put on and build some tanks!

Shipping

Why do you require my phone number?

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Your phone number can assist with delivery if there are any issues encountered by the carrier, especially with international orders.

Your phone number is never shared with anyone outside of the ordering and shipping process.

Where do you ship from?

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All orders placed on this website will ship direct from Florida, U.S.A.

How do you ship the mats?

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Mats are packaged in a protective plastic sleeve and shipped flat in a rigid heavy-duty mailer.

Shipping charges will appear during check-out.

Items will ship via UPS, FedEx, USPS or DHL depending on your location.

How is shipping cost calculated?

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In the lower 48 US states everything in your order ships for a flat rate of $9.99.

For everyone else shipping cost is calculated based on the weight of items ordered and your location.

Shipping charges will appear during the check-out process.

Do you ship worldwide?

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Yes! We ship worldwide.

Please note that any additional fees, duties or taxes are the responsibility of the buyer and are not covered by the shipping cost quoted.

Your order may be cancelled if we cannot ship to your location due to import restrictions or some other issue. A full refund will be provided to the original payment method.

Why is international shipping so much?

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Yes, we know that international shipping rates are high. The mats are too large and heavy to qualify for cheaper shipping methods. We're actively seeking more economical options as well as alternate distribution channels so that everyone can enjoy our products with reasonable shipping costs. Please stay with us!

When will I get my stuff?

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All orders ship within 2 business days.

Tracking information will be provided once your item ships. Orders within the continental U.S. should arrive in 5 to 7 business days. We can't accurately estimate shipping times for overseas orders, but it should not take more than 21 days to reach most locations.

Is express shipping available?

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No, we don't ship overnight or express due to cost considerations. Customers in the USA should receive their order in 3 to 5 business days.

But hey, they're worth the wait!

Why can't you ship for free?

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Hey, we love free shipping too, but shipping isn't free.

"Free" shipping is always built into the cost of the product you're buying, even when buying through huge online sellers that have massive discounts with shipping carriers.

We don't have those massive discounts and the mats are heavy. Rather than mark up the price of the mats we decided to charge a flat rate within the continental U.S. and calculated shipping rates elsewhere.

Returns & Refunds

How do I return my product?

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There's no need to return anything.

Just send us an email within 30 days of delivery if you're not completely satisfied with our product for a replacement or refund.

Please include your name, email, order number and a brief description of the issue with your request. Photos of any damage would be helpful too.

Refunds will be sent to the original payment method.

info@tankraft.com

Dealers

Do you sell your products wholesale to dealers?

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Yes, we'd love to work with you!

Dealers must have a hobby related storefront and/or website.

Please contact us at sales@tankraft.com for more information about becoming a Tankraft authorized retailer.

Company Info

Where are you located?

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We're located in Florida, U.S.A. Here's our business address:

Tankraft, 4911 Lyons Tech Pkwy A-17, Coconut Creek, FL 33073

What's the best way to get in touch?

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Email is the best way to contact us: info@tankraft.com.

We try to respond to all emails within 24 hours. Please check your spam folder if you don't receive a reply.

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